Frequently asked customer questions

If you’re feeling overwhelmed, need extra support, or want help staying organized, UCTS may be a great fit for you. We work with individuals, to recognize their strengths, build on their abilities, and move confidently through life’s challenges.

Our vision is to empower individuals with mental wellness tools that will strengthen resilience and confidence to face the challenges of everyday life.

Your needs are unique, and we treat them that way. Here at UCTS, we’ll listen carefully to your situation and goals, then recommend treatment designed specifically to support you.

Getting started is simple and stress free. You’ll take a look at our website, complete a registration form, and we’ll connect with you to walk you through next steps to getting started with a therapist.

Your first therapy session is a chance for you and your therapist to get to know one another. You’ll cover confidentiality and basic paperwork, therapist will ask general questions like “What brings you in?” and “What are your goals?” to understand your story at your own pace, and you will wrap up by sketching out a loose plan for future sessions.

Note that it is normal to feel nervous beforehand or a bit “drained” afterward, as you process the conversation. It’s ok! We will help you move through that feeling.

That’s okay! It’s more common than you might think. A good therapist–client relationship is important, and it’s okay if the first match doesn’t feel right. You deserve to feel comfortable, heard, and supported.

If something doesn’t feel like a good fit, you can talk about your concerns or request a change. We won’t take it personal. Your comfort and progress always come first.

Service costs depend on what you need and if you’re planning to use your insurance. If you want to know more, just call our billing team at 513-671-8287, extension 1. They’re ready to give you straightforward pricing and go over your choices so you can decide what works best for you.

Yes, UCTS primarily serves clients across Ohio. Many of our services are offered remotely, making it easy to receive support wherever you’re located within the state.

Yes. Remote services are available and designed to be convenient, flexible, and easy to access. You can receive support without needing to travel or disrupt your schedule.

After submitting your registration form, we will contact you within 24 hours to confirm your complete enrollment and notify you of your assigned therapist. Your therapist will then reach out to you within 24 to 48 hours to schedule your initial session.

Yes! Your privacy matters. All information you share with UCTS is handled with care and kept confidential. You can review our Privacy Policy for more details.

Your insurance benefits are determined by your insurance plan. We encourage you to contact your insurance provider to verify your coverage, copay, deductible, and any authorization requirements. If you have questions about the insurance plans we accept, our office is happy to help.

Life happens. If you need to cancel or reschedule your appointment, simply reach out to your therapist as soon as possible. They will be happy to help you find another appointment time that works for your schedule. 

If you still have questions, we’re here for you. Feel free to contact UCTS anytime, and we’ll be happy to provide clarity and support.