Have questions about our Ohio-based professional therapy service? We’ve got your answer. We’ve put together answers to the most common questions about UCTS services, pricing, consultations, and how we support clients throughout Ohio.
Below you’ll find everything you need to know about connecting with UCTS.
1. Is UCTS the right service for me?
If you’re feeling overwhelmed, need extra support, or want help staying organized, UCTS may be a great fit for you. We work with individuals, to recognize their strengths, build on their abilities, and move confidently through life’s challenges. Our vision is to empower individuals with mental wellness tools that will strengthen resilience and confidence to face the challenges of everyday life.
2. How can UCTS support my specific needs?
Your needs are unique, and we treat them that way. Here at UCTS, we’ll listen carefully to your situation and goals, then recommend treatment designed specifically to support you.
3. How do I get started with UCTS?
Getting started is simple and stress free. You’ll take a look at our website, complete a registration form, and we’ll connect with you to walk you through next steps to getting started with a therapist.
4. What should I expect during my first therapy session?
Your first therapy session is a chance for you and your therapist to get to know one another. You’ll cover confidentiality and basic paperwork, therapist will ask general questions like “What brings you in?” and “What are your goals?” to understand your story at your own pace, and you will wrap up by sketching out a loose plan for future sessions.
Note that it is normal to feel nervous beforehand or a bit “drained” afterward, as you process the conversation. It’s ok! We will help you move through that feeling.
5. When If I don’t like my therapist?
That’s okay! It’s more common than you might think. A good therapist–client relationship is important, and it’s okay if the first match doesn’t feel right. You deserve to feel comfortable, heard, and supported.
If something doesn’t feel like a good fit, you can talk about your concerns or request a change. We won’t take it personal. Your comfort and progress always come first.
6. How much will services cost me?
Service costs depend on what you need and if you’re planning to use your insurance. If you want to know more, just call our billing team at 513-871-8287, extension 1. They’re ready to give you straightforward pricing and go over your choices so you can decide what works best for you.
7. Do I need to be located in Ohio to work with UCTS?
UCTS primarily serves clients across Ohio. Many of our services are offered remotely, making it easy to receive support wherever you’re located within the state.
8. Can I receive services remotely?
Yes. Remote services are available and designed to be convenient, flexible, and easy to access. You can receive support without needing to travel or disrupt your schedule.
9. How long will it take for me to receive support or results?
After submitting your registration form, we will contact you within 24 hours to confirm your complete enrollment and notify you of your assigned therapist. Your therapist will then reach out to you within 24 to 48 hours to schedule your initial session.
10. Is my personal information kept private and confidential?
Yes! Your privacy matters. All information you share with UCTS is handled with care and kept confidential. You can review our Privacy Policy for more details.
11. What payment options are available to me?
We accept major credit and debit cards, as well as electronic payments, all processed securely through our confidential and HIPAA-compliant Electronic Health Record (EHR) system.
12. What if I need to cancel or reschedule services?
Life happens, we get it! Your therapist will go over all the details of our cancellation and rescheduling policies with you. Feel free to reach out if you have any questions. We’re here to help!
13. What happens if I still have questions?
If you still have questions, we’re here for you. Feel free to contact UCTS anytime, and we’ll be happy to provide clarity and support.